An Air Canada passenger on a flight from Toronto to Dubai opened the plane’s cabin door while the plane was on the ground, spilling out onto the tarmac and causing a lengthy delay.
In a statement, the airlines said the passenger had “boarded the aircraft normally” but headed directly for the cabin door instead of taking their seat.
“We can confirm all of our approved boarding and cabin operating procedures were followed,” a spokesperson told Global News.
The passenger fell out just before takeoff on Monday evening at Toronto Pearson International Airport. Peel Regional Police and Peel EMS reposnded to the incident.
The passenger sustained injuries but no details on his condition has been released, and no explanation has been provided as to why the passenger decided to open the cabin door.
The plane, a Boeing 777 scheduled to carry 319 passengers, was delayed for several hours.
Air Canada and Greater Toronto Airports Authority (GTAA), which operates Pearson, have said they are conducting a review of the incident.
“We worked with the airline, Peel Regional Police and Peel EMS to provide support and to determine the immediate needs,” the airlines said.
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