Corporations which can be struggling to seek out the fitting place to deploy new AI tech ought to take into account use circumstances involving “voice of the client” purposes — parsing, decoding, and responding to buyer enter from all totally different channels. They’re sometimes simpler to implement than worker productiveness use circumstances as a result of they don’t require as a lot habits change, and simpler to measure enhancements in financial worth as a result of bettering buyer satisfaction usually has a monetary payoff. Generative AI is effectively suited to duties equivalent to transcription, summarization, sentiment evaluation, and different key elements of listening and responding to clients.
