In January, BT by some means managed to persuade my 75-year-old mom that it might be a good suggestion for her to change her landline over to its new Digital Voice service. So far as I can see, she has been overcharged ever since.
After which it obtained worse. After an engineer’s go to every week in the past, she was left with out a working telephone line or entry to the web. She lives on her personal and has a coronary heart situation. She is unable to order her purchasing or type out her funds. Usually she is extremely succesful and retains up with know-how rather well.
There’s very poor cell phone reception in her village in Cambridgeshire. We inspired her to get an Apple watch a couple of years in the past as she will be able to use it in an emergency if she falls, however I’m involved this simply received’t work.
I don’t know the place else to show. BT retains saying it can replace her the following day however nothing occurs.
NS, Stockton-on-Tees
The excellent news is that after I raised your case BT in a short time stepped in and restored your mom’s service. The much less excellent news is that I believe we’re set to get much more letters like this over the approaching months, because the transfer to change all of the UK’s outdated landlines over to digital gathers tempo.
Final December the federal government informed BT and the opposite telecoms corporations to cease forcing digital telephone traces on to aged folks after a sequence of issues. Issues have been raised that they don’t work in an influence outage, and different households being moved throughout have misplaced service, like your mom.
It appears households are being switched after they signal a brand new or renew an present contract, so chances are you’ll need to contemplate that if you happen to’re being supplied a brand new deal.
Equally, if you happen to (or a guardian or relative) depends on their landline to hyperlink an emergency name system to the authorities, it’s best to inform your telephone supplier about this. It’s then obliged to take this under consideration.
On this case BT says your mom agreed to take the Digital Voice service as a part of her new contract. It has additionally says it can be sure that her payments are right as a part of the grievance decision.
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