DECATUR — Starting Monday, there is going to be a new officer on the beat in Decatur: Coplogic.
It’s the name of a new online reporting system for minor offenses over at decaturil.gov/207/Police. And the Decatur Police Department hopes Coplogic will arrest some user frustrations with the existing reporting software that had a bad rap sheet for being less than easy to access.
“It will improve over the old system with its user-friendliness and the ability to navigate through it,” said Deputy Police Chief Brad Allen, who is in charge of administrative operations.
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He said users just look for and hit the red “File A Report Online” button and they’re on their way to a smooth crime-filing experience.
“Citizens will be guided through the system with prompts taking you through all the next steps until they’re done. It’s quick, it’s simple and, unlike the old system, people can submit photos,” Allen added. “So if you’ve got a picture showing some criminal damage, for example, you can send it. And the new system can be accessed using a mobile device as well as a computer.”
The range of offenses covered by online filing includes criminal damage to property, harassing phone calls, illegal dumping, lost property, retail theft, theft and burglaries from vehicles.
Allen said the system will make it clear that it is not to be used for crimes in progress or serious offenses where callers will be told to go the traditional route and call 911.
He said the advantage of a streamlined online reporting system is that it allows families and businesses to file complaints without having to wait for an officer to become available to take their call.
“So you get home from work today and something is missing out of your yard and you just want to make a quick report,” Allen said. “You call the police who are busy and you’re told ‘We’re not going to be able to get to you for a couple of hours or call back tomorrow.’ This system gives citizens the opportunity to quickly make an official police report.”
He said reports will be reviewed by the command staff in the usual way, and police will contact you if they need more information or have questions.
Allen said the self-reporting system allows the public to get their incident on the record faster while maximizing the best use of sworn officers’ time. He said officers didn’t feel confident promoting more use of the old online reporting system because it was cumbersome, tricky to navigate and “less than user-friendly.”
Coplogic is already in wide use with other police departments, and Allen said a reputation for simplicity and easy access made choosing it an open and shut case. He said it will cost taxpayers $15,780 a year — the departments has signed a three-year agreement — and offers solid bang for the buck.
“It’s very good value for what we can get out of it and the service we can provide for citizens,” he added.
Coplogic is a service offered by data analytics giant LexisNexis, and the Decatur Police Department has been using other services the company provides. Police Chief Shane Brandel said LexisNexis already receives crash report information from Decatur, and anyone wanting a copy of a report now pays a small fee — around $5 — to get the report via LexisNexis. Brandel said his department receives a credit for that fee, which can offset the cost of LexisNexis services, like Coplogic.
The chief said data is encrypted as it moves through the computer systems to protect it from unauthorized access, and personal information contained in crime reports, for example, stays private. But he says the police department does have access to analytical breakdowns provided by LexisNexis, which can be vital in spotting trending issues, like crash rates.
“Data like that can give us ideas on where we might want to deploy resources for traffic enforcement,” Brandel added.
And it isn’t just the police who are trying to make the web interface with citizens a more painless experience. Their City of Decatur employers launched a whole new-look website July 24 at a construction cost of $46,000, and it’s already had 16,000 users doing everything from paying their water bills to hitting links to navigate to the cops’ website.
Deputy City Manager Jon Kindseth said increasing user-friendliness was also the motivation for revamping the city website, along with the aim of just making it more useful and relevant.
“The new website has much more functionality built into it,” he said.
“So, for example, if you want to be notified whenever the city puts out an RFP (request for proposals to bid on a city project), you can sign up and get automatic notifications. Or, if you are only interested in coming road closures, you can sign up to get those notifications.”
Kindseth said the revamped website is also “optimized for mobile devices” and noted some 60% of all traffic coming to decaturil.gov arrives via phones, tablets and similar means.
What is the actual cost of crime in America’s largest cities—and which spend the most and least per capita?
What is the actual cost of crime in America’s largest cities—and which spend the most and least per capita?
Key findings
The safest cities in America
Are larger cities safer or more dangerous?
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Contact Tony Reid at (217) 421-7977. Follow him on Twitter: @TonyJReid
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