Allstate is here to help

Allstate is here to help customers rebuild their lives and take the first steps toward recovery following Hurricane Helene. Our National Catastrophe Team is moving fast to get to our customers and the community as quickly as possible.

• Mobile Claims Centers are quickly moving to set up in areas most affected. We’re ready to help assist customers and expedite claims. Locations of Mobile Claims Centers can be found here.
• We’re providing expedited claim services through the Allstate mobile app, advanced photo and video technology and instant payments for covered claims to customers.
• We’re using a combination of people and technology to scale for the volume of claims and to best support our customers.

Things to do:

• Start your claim. File your claim online or through the Allstate® mobile app.
• Update your information. Use MyClaim to edit contact information and add payment information for quick transactions.
• Separate damaged and undamaged personal belongings. If it’s unsafe to keep any damaged personal items, take photos or videos for your claims team to review, and then properly discard the items.
• Make temporary repairs. If necessary, have a qualified repair service or contractor make temporary repairs to prevent additional loss. Be sure to keep the bill or invoice and give these to your claims team to consider as part of your claim. Take plenty of photos before any repairs take place.

Things to know:

Claim Process: Depending on your policy, you can typically expect the following steps in the claim process:

1. Make a claim – File your claim as soon as possible by calling 1-800-54-STORM, visiting a mobile claim center, contacting any Allstate agent, using the Allstate^SM Mobile app, or logging on to Allstate.com. 

2. Talk with a catastrophe claim team member – A catastrophe claim team member will contact you to answer your questions and determine the best way to handle your loss. 
3. Evaluate the damages for an estimate – Your adjuster will evaluate the damages and determine needed repairs and/or replacement, and prepare an estimate for covered damages. 
4. Review your estimate – Your adjuster will discuss with you the damage estimate and settlement based on your policy provisions, terms and coverage. 
5. Settlement of your claim – Your adjuster will wrap up your claim by sending you appropriate documents and/or applicable payments and by answering any questions you may have. 

Contractor Fraud: In the aftermath of any disaster, it’s common for contractor fraud to occur. While most home-repair contractors are honest and do quality work, others do not. To help you choose an honest, reputable contractor, be wary of contractors with any of the following signs:

• Claim to be approved by FEMA or other agencies.
• Come from out-of-state, especially after a catastrophe.
• Require upfront payment to schedule work.
• Offer unsolicited services.
• Pressure you to quickly sign electronic documents.

Additional resources: Whether you’re an Allstate customer or not, we’re sharing general insurance information, important government resources available to you and some quick safety and recovery tips found in our Allstate Good Hands Recovery Guide.  

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