Small-business owners are divided in their use of generative AI tools

A number of small-business owners are incorporating artificial-intelligence tools into their operations, but newly available research finds the technology remains too new for many entrepreneurs.

Payroll and benefits platform Gusto Inc. surveyed 1,300 small-business owners who’ve been in business for more than a year. Of those owners, 31.5% said they know about generative AI tools such as OpenAI’s ChatGPT and have experimented with them in their business. An additional 14.7% said they know about…



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