General Business
On Oct 29, 2024
NJM Insurance Group (NJM) has been named No. 1 in the nation in the J.D. Power 2024 U.S. Auto Claims Satisfaction Study (ACS). This prestigious recognition is based on feedback from auto insurance claimants from insurance companies throughout the country.
The study ranked auto insurance claimant satisfaction in the following categories (referred to by J.D. Power as “Dimensions”): Ease of Starting Claim, Ease of Resolving Claim, Digital Channels, People, Communications, Trust, Fairness of Claim Settlement, and Time to Settle Claim. NJM placed first in each and every one of the eight categories.
“This recognition demonstrates NJM’s century-long commitment to policyholder service,” said Mitch Livingston, NJM president and CEO. “We are honored that our policyholders have ranked us No. 1 in the nation in the J.D. Power 2024 Auto Claims Satisfaction Study.”
“NJM has set the standard for claims excellence by taking top marks in all eight Dimensions of the 2024 Auto Claims Satisfaction Survey Study,” said Mark Garrett, director, insurance intelligence, J.D. Power. “The company’s attention to improving the customer experience has resulted in a demonstrable increase in trust and satisfaction among policyholders.”
This is the second auto insurance claims related recognition by J.D. Power this year. In September, NJM was certified for the 7th consecutive year by J.D. Power for providing “An Outstanding Auto Claims Experience.”
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