Cosmopolitan Health Insurance Company, a leading provider of health Insurance in the country now works with 700 hospitals and health facilities across the country.
“We are building a robust network that ensures policyholders receive excellent medical care and support,” the company said.
“This initiative reflects Cosmopolitan’s commitment to improving service delivery and creating a more customer-centric experience for both healthcare providers and individual policyholders,” says the new Managing Director, Godwin Fafali Setsoafia-Tukpeyi.
“It is important for us to ensure the enhancement of healthcare access and quality for our teeming clients across Ghana,” he said adding, “We are streamlining our operations to create a more customer-centric experience at both the provider level and for individual policyholders.”
Mr. Setsoafia-Tukpeyi also stressed that that making the organisation more responsive to the needs of its clients is a top priority.
These include enhancing communications and ensuring that clients receive the right information to promote their wellbeing.
The Managing Director also threw light on the importance of working with local and international brokers for growth.
“These brokers will help the company meet the high standards that clients now expect from their health insurance providers,” he explained further.
He said by fostering strong partnerships, Cosmopolitan aims to enhance its service offerings and overall customer experience.
Moreover, the company is developing innovative medicine delivery programmes in collaboration with healthcare facilities. This initiative is designed to ensure that clients have timely access to necessary medications, which is a crucial aspect of their health insurance coverage. The integration of these services is expected to improve client outcomes and satisfaction significantly.
Mr. Setsoafia-Tukpeyi said Cosmopolitan Health Insurance is ranked among the top five out of the 16 companies operating in the sector. Currently the company is serving 57,000 lives and focused on expanding its reach and impact in the healthcare market.
“The ongoing collaboration with healthcare providers is a key element in achieving this goal, as it allows Cosmopolitan to enhance the quality and range of services offered to clients.
Operating under a commercial license, the company is committed to maintaining high standards in its service delivery. Mr. Setsoafia-Tukpeyi stressed the importance of financial accountability, noting that if the company owes any payments in future, there will be a deliberate effort to address these obligations promptly.
“This level of responsibility reflects a commitment to transparency and integrity, reinforcing trust among clients and stakeholders alike,” he said.
