How to unlock all Custom Deliveries in Final Fantasy XIV – Destructoid

Custom Deliveries in Final Fantasy XIV are an excellent way to gain EXP for your crafters and gatherers, as well as earning Scrips for exclusive items and improved gear. You also get to meet some interesting characters, and there are titles up for grabs as well. 

Before you can even begin to think about undertaking Custom Deliveries, you’ll need to unlock Collectables and the Scrip Exchange. This starts at level fifty with Inscrutable Tastes, and additional ongoing quests become available as you level up. These further quests unlock more inventory and higher-level collectible appraisers in different expansion locations. 

Here’s the list of quests and which level you need to be to unlock them, as well as what they unlock:

How do Custom Delieries work in Final Fantasy XIV?

Custom Deliveries can be completed by either crafting or gathering classes, and once unlocked, Custom Delivery NPC will have specific requests for items. These differ depending on which class you’re playing with and change depending on how many items you’ve previously handed in. 

In order for a Custom Delivery to be accepted by the NPC, you need to make sure that the Collectability rating of the item is high enough. This is managed through careful use of actions and gets easier with better gear. 

Successfully handed-in items reward Scrips, Gil and EXP, so Custom Deliveries are worthwhile if you’re looking to improve your gear or increase your level. As you hand in more items, the ‘Satisfaction rank’ of the recipient NPC will increase. 

You’ll need to give in three deliveries to reach rank two and then six per level between three and five. You can complete a maximum of 12 deliveries per week and six deliveries per single NPC per week, so you’ll need to juggle your allocation wisely or otherwise focus on one Custom Deliveries NPC at a time. 

After reaching rank 5 with an NPC, you’ll receive a title reward and some of them will allow you to dress them, and there are titles up for grabs for giving a fixed number of deliveries to each NPC.

Heavensward Custom Deliveries

Zhloe Aliapoh

Location: Idyllshire (X:5.8, Y:7.0)

To unlock Zhloe Aliapoh’s Custom Deliveries, you’ll need to have completed the following:

• The level 58 MSQ quest “A Great New Nation”
• The level 60 side quest “Go West, Craftsman”

Once you’ve done that, talk to Geimolona in Idyllshire (X:5.8, Y:6.9) and pick up the quest “Arms Wide Open”. 

Stormblood Custom Deliveries

M’naago

Location: Rhaglr’s Reach (X:14.6, Y:9.4)

To unlock M’naago, you’ll need to have completed the following quests:

• The level 70 post-Stormblood MSQ quest “Return of the Bull”
• The level 60 side quest “Reach Long and Prosper”

After doing that, make sure you are equipped as either a Disciple of the Land or Hand class and head to Rhalgr’s Reach to talk to Galiena (X:9.8, Y:12.5). Pick up the quest “None Forgotten, None Forsaken”. 

Kurenai

Location: The Ruby Sea (X:28.3, Y:15.3)

Kurenai is harder to unlock than most of the other Custom Deliveries NPCs and requires the completion of an entire questline. In order to unlock her, make sure you’ve done the following:

• Complete the level 63 MSQ quest “Forever and Ever Apart”
• Unlock M’naago by completing the level 60 quest “None Forgotten, None Forsaken” 
• Complete Kurenai’s questline, including the following level 63 quests:
  • “The Palace of Lost Souls” 
  • “Fathoms Below” 
  • “A Part of Your World”
  • “The Elixir of Life”
  • “The Two Princesses of Sui-no-Sato”

Once you’ve completed all of these quests, you can head to Kugane and talk to Kojin Hireling (X:10.1, Y:9.9). Pick up the quest “The Seaweed Is Always Greener” and complete the quest to unlock Kurenai as a Custom Delivery NPC. 

Adkiragh

Location: Idyllshire (X:4.8, Y:6.6)

Adkiragh is located very close to Zhloe in Idyllshire, though he doesn’t unlock as a Custom Delivery NPC until much later. He’s got a giant golden pig head, you can’t miss him. To unlock him, you’ll need to do the following:

• Complete the level 70 MSQ quest “Stormblood”
• Unlock Zhloe by completing the level 60 side quest “Arms Wide Open”
• Complete the level 65 side quest “Purbol Rain”

Once you’ve done this, you can talk to Geimlona in Idyllshire (X:5.7, Y:6.9) to pick up Adkiragh’s unlock quest, “Between a Rock and a Hard Place”. 

Shadowbringers Custom Deliveries

Kai-Shirr

Location: Eulmore (X:11.7, Y:11.7)

In order to unlock Kai-Shirr, you’ll need to complete the following:

• Complete the level 80 post-Shadowbringers MSQ quest “Moving Forward”
• Complete the level 80 side quest “The Boutique Always Wins” to unlock Shadowbringers collectibles

Having done this, head to Eulmore and talk to Kai-Shirr himself at the above-mentioned location, picking up the unlock quest “Oh, Beehive Yourself”. 

Ehll Tou

Location: The Firmament (X:13.5, Y:11.2)

Ehll Tou is one of two Custom Deliveries NPCs within The Firmament, so it goes without saying that you should definitely unlock The Firmament. To do this, you’ll need to interact with a Recruitment Notice in Foundation (X:9.7, Y:11.5). You’ll need to complete the following quests of the Firmament questline before you can unlock Ehll Tou:

• “Towards the Firmament”
• “A Home in the Firmament”
• “Overseer for a Day”
• “Shadow of an Icy Past”
• “To That a Frozen Heart”

Alongside doing this, you’ll need to have done the following:

• Complete the level 60 MSQ quest “Litany of Peace”
• Complete the level 60 side quest “Go West, Craftsman”

Once you’ve done that, head to The Firmament and talk to Ehll Tou (X:14.2, Y:12.7). Complete the following two quests to unlock the little dragon’s Custom Deliveries:

• “If Songs Had Wings”
• “O Crafter, My Crafter”

Charlemend

Location: The Firmament (X:8.9, Y:8.5)

Before you can unlock the second of the two Custom Deliveries NPCs within the Firmament, you’ll need to complete the rest of the Firmament questline quests:

• “The Making of a Market”
• “Dealings in the Desert”
• “A Parley with Pirates”
• “May Featherfall Flourish”
• “Not by Bread Alone”
• “Francel’s Fervent Wish”
• “An Unexpected Symphony”
• “Smiles Across the Sky”

You’ll also need to have completed the following quests:

• The level 60 side quest “The Brume Lifts”
• The level 60 side quest “Go West, Craftsman”

If you’ve done that, find Francel within The Firmament (X:11.0, Y:14.5) and pick up the quest “You Can Count on It” to unlock Charlemend as a Custom Delivery option. 

Endwalker Custom Deliveries

Ameliance

Location: Old Sharlayan (X:15.6, Y:7.2)

Having adventured alongside Alisaie and Alphinaud for a very long time, I have to admit it’s quite nice to get to know their family. Ameliance is the mother of the twins, and in order to unlock her Custom Deliveries, you’ll need to have completed the following:

• Level 90 MSQ quest “Endwalker”
• Level 60 side quest “Go West, Craftsman”

If you’ve done this, you can head to Old Sharlayan and talk to the Well-dressed Attendant (X:12.6, Y:9.7).

Anden

Location: Il Mheg (X:17.0, Y:34.0)

Anden is a pretty unforgettable Custom Deliveries NPC, mainly because for most of his story he has a bush for a head. You’ll find him in Il Mheg, but you’ll need to complete the following before he becomes available for Custom Deliveries:

• The level 90 MSQ quest “Endwalker”
• The level 60 side quest “Go West, Craftsman”

Once you’ve ticked those off of your to–do list, head to The Crystarium and find a Supplicant Sheep (X:9.3, Y:11.3). Pick up the quest “That’s So Anden”, and complete it to unlock his Custom Deliveries. 

Margrat

Location: Labyrinthos (X:20.4, Y:20.1)

Before you can unlock Margrat as a Custom Deliveries NPC, make sure you’ve done the following:

• Complete the level 90 post-Endwalker MSQ quest “Going Haam”
• Complete the level 60 side quest “Go West, Craftsman”

Having done that, go to Old Sharlayan and pick up the quest “A Request of One’s Own” from Theopauldin (X:13.8, Y:15.0).

Dawntrail Custom Deliveries

Nitowikwe

Nitowikwe is a female Hroth’gar who works alongside the shades of some very familiar faces first encountered during the main story of Shadowbringers on The First. She can be found in Shaaloani, and working through her Custom Deliveries and leveling her up will allow you to unlock the Dawnblazer glamor set. 

To unlock Nitowikwe, you’ll need to have completed the following:

• Complete the level 100 quest “The Warmth of Family”
• Complete the level 60 side quest “Go West, Craftsman”

Once you’ve ticked off these steps, head to Tulliyolal and talk to the Railroad Employee (X:14.1 ,Y:12.1) while equipped as a crafting or gathering class to pick up the quest called “Laying New Tracks”. This will be the first step to actually unlocking Nitowikwe and learning her story.