MiaRec Introduces AI-Pushed Knowledge Redaction for Contact Facilities

AI-Pushed Compliance for Trendy Contact Facilities

MiaRec’s new redaction functionality will make it simpler than ever for contact facilities to censor delicate buyer information resembling Private Identifiable Data (PII) and adjust to PCI-DSS”

— Gennadiy Bezko, CEO, MiaRec

CAMPBELL, CA, UNITED STATES, January 19, 2023 /EINPresswire.com/ — Immediately, MiaRec, the Dialog Intelligence supplier that helps contact facilities obtain higher enterprise outcomes, introduced its newest product launch which introduces an AI-driven information redaction function. MiaRec clients will be capable of entry the newly enhanced information redaction function and extra enhancements in Mid-February 2023.

Contact facilities use information redaction processes to establish and take away info resembling cost card and account numbers, well being info, and extra from their name information. Historically, workflows involving redacting this information from transcripts taken of buyer interactions have required guide and resource-intensive monitoring. Nonetheless, MiaRec’s automated redaction performance will permit contact facilities to make use of customized redaction guidelines permitting organizations to tailor the function to its particular wants and automate these duties whereas analyzing 100% of their transcriptions. CEO, Gennadiy Bezko, mentioned “MiaRec’s new redaction functionality will make it simpler than ever for contact facilities to guard and censor delicate buyer information resembling Private Identifiable Data (PII) and assist them adjust to regulatory requirements resembling PCI-DSS, HIPAA and extra.”

Bezko added “The fashionable contact heart generates and shops huge quantities of necessary enterprise intelligence and information organizations depend on to raised serve their clients and generate income. With that chance, nonetheless, comes a duty to guard the delicate info of their purchasers and clients from dangerous actors.” By infusing AI into the redaction course of, contact facilities can successfully deal with this essential a part of their compliance workflows at scale.

Extra advantages for contact facilities including automation to their information redaction course of embrace:

• Elevated accuracy and the elimination of human error from guide redaction workflows
• Elevated capability and efficiency
• Analyze 100% of your name transcriptions
• Price financial savings over legacy redaction instruments and processes

Amongst different enhancements included within the product launch can be an replace to MiaRec’s Auto Rating Card performance now permitting customers a side-by-side view of a recording file with full transcript and analysis types to assist for a faster and more practical analysis course of.

Be taught extra about MiaRec’s AI-Pushed Knowledge Redaction Instrument and its advantages right here.

About Us

MiaRec, Inc. empowers organizations around the globe with instruments that improve the connection between firm, agent, and buyer. MiaRec’s Dialog Intelligence Platform combines voice analytics, automated high quality administration, name recording, and display recording in a single unified resolution designed to enhance enterprise outcomes by enabling contact facilities to save lots of time by way of automation and rework by way of tailor-made enterprise intelligence. MiaRec is an innovator within the multi-billion-dollar name recording and workforce engagement industries. MiaRec maintains its Silicon Valley headquarters in Campbell, California with places of work and companions worldwide. For extra info, please go to www.miarec.com

Anthony Perez
MiaRec
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January 19, 2023, 20:50 GMT

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